Booking Terms and Guest Rights

Last updated: 21 October 2026

These terms, including your rights as a guest in section 16, apply to bookings made directly with Tropic Tree Maldives through our website, by email, by phone or by WhatsApp.

1. The parties

The contract is between you (the lead guest, who must be 18 or over) and Tropic X Maldives Pvt Ltd (C-284/2006), trading as Tropic Tree Maldives, Asseyri, Aamagu, Gulhi (08070), South Malé Atoll, Maldives. The lead guest accepts these terms on behalf of everyone included in the booking.

2. How the contract is made

You send us a booking request. A request is not yet a booking.
We reply with an offer showing the room, the dates, the total price including all taxes, and the deposit due.
The contract is formed when you pay the deposit and we send you a written booking confirmation by email.

3. Prices and taxes

Prices are per room per night, in US Dollars, and include breakfast unless stated otherwise.
The total price we quote includes all mandatory charges, including Tourism Goods and Services Tax (T-GST), any service charge and the Maldives Green Tax, at the rates set by the Maldives government. If these rates change after you book, the difference may be passed on to you.
We accept US Dollars, British Pounds, Euros and Maldivian Rufiyaa.
Payments by credit card carry a 4% surcharge, which reflects the fee charged by our payment provider. You can avoid it by paying by bank transfer or in cash.

4. Deposit and payment

A deposit of 30% of the total price is due within 3 days of our offer, by bank transfer or secure payment link.
The balance is payable on arrival.
If we do not receive the deposit in time, the offer lapses and the room is released.

5. Cancellation by you

Please cancel in writing by email. The cancellation date is the day we receive your email.

Notice before arrival	Cancellation charge
More than 30 days	None. The deposit is refunded, less any bank charges.
15 to 30 days	The deposit is retained.
7 to 14 days	50% of the total price
Less than 7 days, or no-show	100% of the total price

Early departure is charged in full. We strongly recommend that you take out travel insurance that covers cancellation.

6. Changes by you

We will do our best to accommodate changes to dates or room type, subject to availability. Changes made more than 30 days before arrival are free of charge. Later changes may be treated as a cancellation.

7. Cancellation or changes by us

If we have to cancel your booking or cannot provide the room you booked, we will offer you an equivalent or better room at no extra cost, or a full refund of everything you have paid. If we cancel for a reason within our control, we will also refund reasonable, documented additional costs caused directly by our cancellation.

8. Check-in and check-out

Check-in is from 14:00 and check-out is by 12:00. Early check-in and late check-out depend on availability and may be charged.
Every guest must present a valid passport at check-in for guest registration, as required by Maldivian law.

9. Transfers and excursions

Public ferries are operated by third parties. Tickets are sold on the day of travel, and we cannot guarantee their schedules. Private speedboat transfers and excursions are provided by our partner operators under their own terms. Weather conditions may require boat trips to be changed or cancelled. If a trip we arranged for you cannot run, we will offer an alternative or refund the price of that trip.

10. Island rules

Gulhi is an inhabited local island. Maldivian law prohibits alcohol on the island. Swimwear is permitted on the designated bikini beach; elsewhere on the island, please keep shoulders and knees covered. We may end the stay, without refund, of any guest who seriously breaks the law, these rules, or puts the safety of others at risk.

11. Our liability

We are liable for loss or damage caused by our negligence or breach of contract, up to the total price of your booking. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. We are not liable for valuables left unattended, or for services provided directly by third parties.

12. Events outside our control

If a cyclone, severe weather, pandemic, government order or similar event outside our control prevents your stay, we will offer you new dates or a refund of amounts paid for services we cannot provide.

13. Complaints

If something is not right, please tell reception straight away so we can put it right during your stay. After your stay, email reservations@tropictreemaldives.com within 28 days. We will reply within 14 days. If we cannot resolve your complaint, you can contact a consumer advice body in your country, such as the European Consumer Centres Network (ECC-Net) in the EU or Citizens Advice in the UK.

14. Personal data

We handle your personal data as described in our Privacy and Cookie Policy.

15. Governing law

These terms are governed by the laws of the Maldives, subject to your rights in section 16.

16. Your rights as a guest

When you book directly with us, you receive a written contract, clear pricing and the following protections:

Clear information before you book. We tell you the total price, including all taxes and surcharges, our cancellation terms and our contact details before you pay.
No 14-day cooling-off period. EU and UK distance-selling rules do not give a right of withdrawal for accommodation booked for specific dates (EU Consumer Rights Directive, Art. 16(l); UK Consumer Contracts Regulations 2013, reg. 28). Our cancellation terms in section 5 apply instead.
The service you booked. You are entitled to the room and services we confirmed. If we cannot provide them, section 7 applies.
Fair terms. Unfair terms in consumer contracts are not binding on you (EU Directive 93/13/EEC; UK Consumer Rights Act 2015).
Your home country's law. If you live in the EU or UK, the mandatory consumer laws of your country of residence continue to protect you, and you may bring a claim in the courts of your home country.
If you book accommodation together with transfers or excursions from us as one combined product for an inclusive price, it may be a package under the EU Package Travel Directive or the UK Package Travel Regulations. We will tell you before you book if this applies, and which protections you have.
Your personal data. You have the rights set out in our Privacy and Cookie Policy, including the right to access, correct and delete your data.